Frequently asked questions

You can either sign up for guided help, where we ask a few questions and build a checklist for your family's situation, or browse the marketplace directly if you already know what you need. Both paths use the same verified providers, cart, and checkout.

There's no charge to browse, sign up, or build a checklist. You only pay for the specific services and products you choose to order, and each listing shows its price up front before you add it to your order.

Yes. Nechama is built with families who have members outside the country in mind — an authorized family member can be invited to view an order and contribute to payment without needing to manage every detail themselves.

Every provider goes through a verification review — including their documentation and service details — before they appear as verified in the marketplace. We also keep monitoring ratings and completed orders over time, not just at sign-up.

We only use your family's information to arrange and support the services you request. We don't sell personal data, and access inside Nechama is limited to the people directly helping with your order.

Yes — from your dashboard you can message the provider, request a correction, or contact support for a refund review. Someone will follow up; you're not on your own once an order is placed.